2026 Therap Connecticut Conference: Full Schedule

The WebRes Day Billing Upload Report is NOW available. Join us to review system set up details to know, review service authorization set up and the reporting process!

Therap Presenter

Kelley Galloway

Senior Support Specialist II, Billing Team, Therap Services

Ashley

Senior Support Specialist, Therap Services

Wednesday September 23, 2026 10:00am - 10:45am EDT
Madison

Billing

10:00am EDT

Solving Complex MAR Scenarios and MAR Updates

Wednesday September 23, 2026 10:00am - 10:45am EDT

Jefferson

Go beyond standard medication entry and learn how to document even the most complex scenarios with confidence. This session provides targeted solutions for challenging situations, including documenting sliding scale insulin, feeding tube management, and other unique medication schedules. We will also explore best practices for accurately tracking self-administered medications within the Therap...
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Therap Presenter

Silvana Espinal

Senior Support Specialist, Therap Services

State of Residence:
Connecticut

What year did you begin working in the field?
2016

What year did you start working at Therap?
2021

Accreditations you want to note
Bachelors of Science in Human Services

What is your favorite thing about working for Therap?

My favorite thing is the opportu... Read More →

Leona Watson

Senior Support Specialist, Therap Services

Wednesday September 23, 2026 10:00am - 10:45am EDT
Jefferson

Health/Medical

10:00am EDT

Therap AI Data Dashboards & QA Assistant

Wednesday September 23, 2026 10:00am - 10:45am EDT

Lincoln

Learn how Therap is harnessing HIPAA-compliant AI to revolutionize documentation. Discover the QA Assistant tool to help boost accuracy with real-time notifications for potential GER and Vital Sign events. We will also explore the newest AI Tool, the Fatal Five Dashboard, which combines Therap's AI Flagging mechanism with our Analysis tool.

Therap Presenter

Benjamin Martin

Senior Support Specialist II, Care Innovation, Therap Services

Wednesday September 23, 2026 10:00am - 10:45am EDT
Lincoln

Therap AI

11:00am EDT

GER Management and GERR

Wednesday September 23, 2026 11:00am - 11:45am EDT

Jefferson

Follow the full life cycle of a General Event Report (GER), from initial submission through the required review, approval process, 255 and more! This session will walk you through utilizing the GER Resolution module, the dedicated tool for documenting detailed incident investigations, including investigator narratives, involved parties, and essential corrective action plans.

Therap Presenter

Ashley

Senior Support Specialist, Therap Services

Zachary Mogul-Campbell

Wednesday September 23, 2026 11:00am - 11:45am EDT
Jefferson

Incident Reporting

11:00am EDT

Build Your Own EVV Report Card

Wednesday September 23, 2026 11:00am - 11:45am EDT

Madison

How is your agency truly performing with EVV compliance? This session guides you on creating your own EVV Report Card by reviewing the key indicators that states evaluate. Learn to track crucial metrics like matching EVV records to claims, the percentage of manual edits, and more, to ensure your agency excels in compliance.

Therap Presenter

Kelley Galloway

Senior Support Specialist II, Billing Team, Therap Services

Leona Watson

Senior Support Specialist, Therap Services

Wednesday September 23, 2026 11:00am - 11:45am EDT
Madison

Scheduling/EVV

11:00am EDT

Going Mobile with Therap's mobile application for iOS and Android - Hands-On!

Wednesday September 23, 2026 11:00am - 11:45am EDT

Lincoln

Join us for a Hands-On session, designed to walk through all available mobile application modules. This session will allow you to use and enter data on your own mobile device using an available DEMO Account

Therap Presenter

Silvana Espinal

Senior Support Specialist, Therap Services

Connor Bland

Support Specialist, Therap Services

Wednesday September 23, 2026 11:00am - 11:45am EDT
Lincoln

Service Documentation

11:45am EDT

Lunch

Wednesday September 23, 2026 11:45am - 12:45pm EDT

Lincoln, Jefferson, Madison

Wednesday September 23, 2026 11:45am - 12:45pm EDT
Lincoln, Jefferson, Madison

General

1:00pm EDT

Billing Quality Assurance

Wednesday September 23, 2026 1:00pm - 1:45pm EDT

Madison

Dive into essential billing tools and best practices! We will cover key topics like using the Report Library and Billing Audit Guide, managing Service Authorizations, and leveraging the Resources Page to ensure an accurate and efficient billing process.

Therap Presenter

Kelley Galloway

Senior Support Specialist II, Billing Team, Therap Services

Wednesday September 23, 2026 1:00pm - 1:45pm EDT
Madison

Billing

1:00pm EDT

GER Quality Assurance

Wednesday September 23, 2026 1:00pm - 1:45pm EDT

Jefferson

Transform your incident data into actionable insights by learning to analyze General Event Report (GER) trends across your organization. This session covers the Report Library and Event Summaries, showing you how to harness Business Intelligence Dashboards to identify patterns and make data-driven decisions for improved safety and services.

Therap Presenter

Silvana Espinal

Senior Support Specialist, Therap Services

Ashley

Senior Support Specialist, Therap Services

Wednesday September 23, 2026 1:00pm - 1:45pm EDT
Jefferson

Incident Reporting

1:00pm EDT

Therap AI Analysis

Wednesday September 23, 2026 1:00pm - 1:45pm EDT

Lincoln

Discover how Therap's new AI Analysis features transform dense documentation into actionable intelligence. This session demonstrates how to automatically summarize months of T-Logs, Case Notes, and ISP data into clear, report-ready trends. Learn to leverage secure, HIPAA-compliant analysis to reduce administrative overhead and drive proactive care management.

Therap Presenter

Benjamin Martin

Senior Support Specialist II, Care Innovation, Therap Services

Wednesday September 23, 2026 1:00pm - 1:45pm EDT
Lincoln

Therap AI

2:00pm EDT

Is it time for a Refresh?

Wednesday September 23, 2026 2:00pm - 2:45pm EDT

Madison

Have you been a Therap User for more than 5 years? Are you wondering if your account might need a refresh? Join us to review best practices in self-auditing your Therap account set up and workflows to best maximize your Therap functionality.

Therap Presenter

Nichole

Business Development Territory Manager, Therap Services

Zachary Mogul-Campbell

Wednesday September 23, 2026 2:00pm - 2:45pm EDT
Madison

Admin/Access/Intake

2:00pm EDT

Mastering the Medical Modules

Wednesday September 23, 2026 2:00pm - 2:45pm EDT

Jefferson

Take a deeper dive into Therap’s Medical Toolkit to learn all the tools beyond Health Tracking, explore Therap AI Health Care Analyses and more!

Therap Presenter

Silvana Espinal

Senior Support Specialist, Therap Services

Leona Watson

Senior Support Specialist, Therap Services

Wednesday September 23, 2026 2:00pm - 2:45pm EDT
Jefferson

Health/Medical

2:00pm EDT

Beyond Words: The Power of Secure Video Documentation

Wednesday September 23, 2026 2:00pm - 2:45pm EDT

Lincoln

Join us for a Hands-On session, designed to walk through the Secure Video Documentation modules. This session will allow you to use and enter data on your own mobile device using an available DEMO Account.

Therap Presenter

Benjamin Martin

Senior Support Specialist II, Care Innovation, Therap Services

Connor Bland

Support Specialist, Therap Services

Wednesday September 23, 2026 2:00pm - 2:45pm EDT
Lincoln

Service Documentation

3:00pm EDT

Beneficial Billing Reports

Wednesday September 23, 2026 3:00pm - 3:45pm EDT

Madison

Therap offers a plethora of reports. Join us to dive into the billing reports that are beneficial for your agency.

Therap Presenter

Kelley Galloway

Senior Support Specialist II, Billing Team, Therap Services

Wednesday September 23, 2026 3:00pm - 3:45pm EDT
Madison

Billing

3:00pm EDT

Deeper Dive into Therap Connect

Wednesday September 23, 2026 3:00pm - 3:45pm EDT

Lincoln

Discover the benefits of using smart devices to enhance the quality of care for Individuals! We will review all available devices, as well as discuss any future devices (as available).

Therap Presenter

Benjamin Martin

Senior Support Specialist II, Care Innovation, Therap Services

Leona Watson

Senior Support Specialist, Therap Services

Wednesday September 23, 2026 3:00pm - 3:45pm EDT
Lincoln

Health/Medical

3:00pm EDT

The Art of the Audit: Being Audit Ready at Anytime

Wednesday September 23, 2026 3:00pm - 3:45pm EDT

Jefferson

Staying audit-ready in an era of tightening state and federal oversight is important. We'll discuss ensuring your documentation directly supports the individual’s person-centered plan to avoid recoupments.

Therap Presenter

Ashley

Senior Support Specialist, Therap Services

Zachary Mogul-Campbell

Wednesday September 23, 2026 3:00pm - 3:45pm EDT
Jefferson

Quality Assurance

4:00pm EDT

Closing the Loop

Wednesday September 23, 2026 4:00pm - 4:45pm EDT

Lincoln

Do you have unanswered questions? Join us for a Q&A session.

Therap Presenter

Nichole

Business Development Territory Manager, Therap Services

Zachary Mogul-Campbell

Wednesday September 23, 2026 4:00pm - 4:45pm EDT
Lincoln

General

4:00pm EDT

Reporting Across the Application

Wednesday September 23, 2026 4:00pm - 4:45pm EDT

Madison

Master the different levels of reporting across the application to gain agency insights. This session provides an essential overview of reporting options, from basic searches and in-module reports to advanced tools like module dashboards, Report Library reports, and Business Intelligence for comprehensive data analysis.

Therap Presenter

Silvana Espinal

Senior Support Specialist, Therap Services

Ashley

Senior Support Specialist, Therap Services

Wednesday September 23, 2026 4:00pm - 4:45pm EDT
Madison

Quality Assurance

4:00pm EDT

Creating a Training Plan: Therap's Training Resources

Wednesday September 23, 2026 4:00pm - 4:45pm EDT

Jefferson

Each Therap user's training plan can look a little different. Let us show you the various training tools we have available to help you every step of the way.

Therap Presenter